Can I cancel a transaction?

You can only cancel your order before the end of the transaction. Once confirmed the transaction can not be canceled or refunded. Further information is available in our Terms and Conditions.

Please note that no refunds will apply to the purchase of a package. Likewise, no refund applies if the user wants to edit a request already forwarded. Only transactions relating to data transmission errors from one of our service providers will be reimbursed. Your satisfaction is important and we invite you to contact us with any questions regarding the Service Kangalou refund policy.