Welcoming a new tenant means entering into a relationship with someone you don’t know yet. You won’t be living together, but your interactions can greatly influence the quality of your connection. As a landlord, you have expectations (rent payments, respect for the property, good relations with neighbors), but your tenant does too. And it all starts with your first contacts. Here are the keys to getting off on the right foot.
1. A smooth apartment visit
Your first real contact with a potential tenant usually happens during the apartment visit. This is when first impressions are made—on both sides.
Be courteous and clear. Offer a thorough and honest tour of the unit, showing not just the rooms but also important details: inclusions, how the appliances work, and a description of the surroundings. A transparent visit builds trust and puts people at ease.
2. A clearly explained lease
The lease isn’t just a quick administrative step. It’s a contract you both sign. Take the time to go through each clause and appendix with your tenant. Doing this helps clarify expectations and prevent misunderstandings. It also shows that you take your responsibilities seriously and want to build a relationship based on transparency.
3. A five-star move-in
On moving day, if your schedule allows, being present is a real plus. A late truck, boxes crossing paths, a couch that won’t fit up the stairs—surprises are always possible.
Being there allows you to offer real help, find quick solutions, and send a clear message: you’re an attentive and involved landlord.
And afterward?
The groundwork has been laid, but the relationship doesn’t stop there. Keep showing proactivity, courtesy, and clarity throughout your rental agreement. You don’t need to be available 24/7, but responding clearly and promptly to requests, staying open to dialogue, and treating your tenant with respect are gestures that make all the difference.
A good relationship is built one gesture at a time. And often, it starts with a warm welcome.
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